We ordered a Kuranda bed about a year ago and it was the only bed that our dogs didn't destroy in less than a day. Recently one of our pets has been diagnosed with degenerative disc disease, so we have had to separate them in case the other jumps on her back (as he loves to do) and hurts her. We promptly ordered two more Kuranda beds. Unfortunately I didn't measure properly and had to send them back. NO PROBLEM!!! I then placed another order and didn't order the type of material I wanted. NO PROBLEM!!! I have never received such wonderful customer service and have recommended these beds and this company to everyone I know!!