Shipping and Returns

A dog outdoors resting on a Kuranda Dog Bed

Shipping time

Most orders ship in 1-2 business days.

We do not offer expedited shipping.
Custom Pads and orders with monogramming typically require an additional 1-2 days processing before shipping.
Orders ship via UPS or US Postal Service. Normal transit times from Maryland range from 1-5 business days depending on your location in the country.

Canadian orders must be processed manually. Please use this form to get your order started.

You will receive an e-mail with tracking information when your order has shipped.
We manufacture and ship all Kuranda Beds and accessories out of Glen Burnie, Maryland.

Returns / Exchanges are accepted within 60 days of purchase.

Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer, however, we can email you a pre-paid return shipping label with our negotiated shipping rates to make return shipping as easy and cost-effective as possible. The cost of the pre-paid label will be deducted from your refund, if you choose that option. Unfortunately, we are unable to provide return shipping labels for international return shipments.

We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 7 days of receiving the bed and you will receive full product credit for your return or exchange.

A $10 restocking fee will be deducted from the credit that is provided for exchanges or return of product that has been removed from original packaging.
A $10 restocking fee will also be applied for the return of any custom items including embroidery and Custom CORDURA® Bed Pads even if those items are still in original packaging.

Fleece Blankets, Pillow Pads, Canvas Bed Pads, Custom Cordura Pads, Bolster Items or Slip Covers that have been removed from their original packaging are ineligible for refund or store credit.

Returns and exchanges can be initiated from your online order history or if you placed your order over the phone, you can call customer service to begin that process, 800-752-5308.

Returns can be sent to:
796 Cromwell Park Dr.
Ste. B
Glen Burnie, MD 21061

Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange.

Please call customer service if you need to make a partial exchange (exchanging just the frame or just the fabric, for example).

If you have questions, please contact us at 800-752-5308.

Read other Frequently asked questions

Step 1. Fill out the return form below.
Step 2. Print the return request confirmation email and include it in the box with the return items.
Step 3. Ship the returning items back via the carrier of your choice to the below address:

Kuranda USA
Attn: Returns
796 Cromwell Park Dr.
Ste A
Glen Burnie, MD 21061