Shipping and Returns

Shipping time

Due to a high volume of orders and supply chain disruptions, new orders will take 2-3 weeks to process before shipping.
Quality is our top priority. We use all U.S.-based suppliers for our materials and we cut, sew and produce everything ourselves, right in Glen Burnie, Maryland.
We do not offer expedited shipping.
Custom Pads and orders with monogramming typically require an additional 1-2 days processing before shipping.
Orders ship via UPS, Fedex or US Postal Service. Transit times from Maryland range from 1-5 business days depending on your location in the country.

Orders shipping to Canada ship via FedEx every Thursday via freight. Tracking information will not show package progress until the order crosses the border and is taken off the freight shipment for small package distribution. Most Canadian tracking numbers will update 3 business days after it leaves our warehouse in Maryland.

You will receive an e-mail with tracking information when your order has shipped.
We manufacture and ship all Kuranda Beds and accessories out of Glen Burnie, Maryland.

Returns / Exchanges are accepted within 60 days of purchase.

Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer.

We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 7 days of receiving the bed and you will receive full product credit for your return or exchange.

A $10 restocking fee will be deducted from the credit that is provided for exchanges or return of product that has been removed from original packaging.
A $10 restocking fee will also be applied for the return of any custom items including embroidery and Custom CORDURA® Bed Pads even if those items are still in original packaging.

Deluxe fleece pads, reversible fleece pads, canvas bed pads, bolster items or slip covers that have been removed from their original packaging are ineligible for refund or store credit.

LupinePet Collars & Leashes in new/unused condition can be returned/exchanged within 60 days of purchase.

Returns and exchanges can be initiated from your online order history or if you placed your order over the phone, you can call customer service to begin that process, 800-752-5308.

Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange.

Please call customer service if you need to make a partial exchange (exchanging just the frame or just the fabric, for example).

If you have questions, please contact us at 800-752-5308.

Read other Frequently asked questions

Step 1. Fill out the return form below.
Step 2. Print the return request confirmation email and include it in the box with the return items.
Step 3. Ship the returning items back via the carrier of your choice to the below address:

Kuranda USA
Attn: Returns
796 Cromwell Park Dr.
Ste A
Glen Burnie, MD 21061