What are Kuranda's return / exchange policies?

Returns / Exchanges are accepted within 60 days of purchase.

Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer.

We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 7 days of receiving the bed and you will receive full product credit for your return or exchange.

A $10 restocking fee will be deducted from the credit that is provided for exchanges or return of product that has been removed from original packaging.
A $10 restocking fee will also be applied for the return of any custom items including embroidery and Custom CORDURA® Bed Pads even if those items are still in original packaging.

Heated Blankets, Fleece Blankets, Pillow Pads, Canvas Bed Pads, Custom Cordura Pads, Bolster Items or Slip Covers that have been removed from their original packaging are ineligible for refund or store credit.

LupinePet Collars & Leashes in new/unused condition can be returned/exchanged within 60 days of purchase.

Returns and exchanges can be initiated from your online order history or if you placed your order over the phone, you can call customer service to begin that process, 800-752-5308.

Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange.

Please call customer service if you need to make a partial exchange (exchanging just the frame or just the fabric, for example).

If you have questions, please contact us at 800-752-5308.