If for any reason, your pet doesn’t love our Kuranda Bed, we’ll take it back, no questions asked! Returns are accepted in good condition within 60 days of purchase. The shipping cost to return the product is the responsibility of the customer unless due to manufacturer defect. Please include your name, order number, and reason for return. This will allow us to properly credit your account upon receipt. Refunds are issued in the original form of payment for the cost of the product only. Once processed, a credit notification will be sent by email.
Call us at 800-752-5308 to place your new order and we will waive the shipping charges on the new item. The shipping cost to return the original product is the responsibility of the customer. Once we receive your return, a refund will be issued in the original form of payment for the cost of the product only. Want to return the product first? We can apply the return as store credit towards your new purchase. Please call customer service to make this arrangement.
Send your return using the shipper of your choice to:
796 Cromwell Park Drive
Glen Burnie, MD 21061