We guarantee the structural integrity of each of our dog bed frames as well as the cordura, ballistic and heavy duty vinyl fabrics for a period of one year from the original date of purchase of the bed.
Vinyl weave, deluxe fleece pads, reversible fleece pads, canvas bad pads, bolster items and slip covers are not covered under any chew proof guarantee.
If your dog is able to damage any part of frame or fabric beyond usability, we will send out replacement parts for free.
Cosmetic damage is not covered under warranty.
Warranty claims are limited to one free replacement per part per bed.
Replacement fabrics and parts that are purchased separately do not carry a chew proof warranty.
A photo will be required to submit the claim. There is no need to send damaged product back to us; the photo(s) will be sufficient.
Please allow us five to seven business days to get back to you.
Feel free to contact us with any questions, 800-752-5308.
Returns / Exchanges are accepted within 60 days of purchase.
Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer.
We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 7 days of receiving the bed and you will receive full product credit for your exchange.
Partial product credit is provided for exchanges or return of product that has been removed from original packaging. This does not include deluxe fleece pads, reversible fleece pads, canvas bed pads, or bolster items or slip covers that have been removed from their original packaging.
For health reasons, Kuranda does not re-sell any fabric, pad or used frame that has been removed from its original packaging.
Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange.
Please call customer service if you need to make a partial exchange (exchanging just the frame or just the fabric, for example).
If you have questions, please contact us at 800-752-5308.