We guarantee the structural integrity of the frames and fabrics of our dog beds for a period of one year from the original date of purchase of the bed. Accordingly, we will replace frame parts and fabric damaged by dogs to the point of not being useable at no charge during this period. This warranty also includes chewing of corner fittings and legs. Fabrics covered under this guarantee are 40 oz solid vinyl, Cordura nylon and Ballistic nylon. Multiple fabric replacements for the same bed and replacement of vinyl weave fabric will be handled on a case by case basis.
Returns / Exchanges are accepted within 60 days of purchase.
Full product credit is provided for returns / exchanges of product in the original packaging. Return shipping costs are the responsibility of the customer.
We understand that it can be hard to determine the right size bed for your dog. If you receive the bed and find it’s not the right size for your dog, notify us within 7 days of receiving the bed and you will receive full product credit for your exchange.
Partial product credit is provided for exchanges or return of product that has been removed from original packaging.
For health reasons, Kuranda does not re-sell any fabric, pad or used frame that has been removed from its original packaging.
Once we receive your return, a product credit will be issued in the original form of payment or as a store credit to be applied to an exchange.
Please call customer service if you need to make a partial exchange, to change fabric type, for example.
If you have questions, please contact us at 800-752-5308.