Guarantee, Return and Exchange Policy

Warranty

We guarantee the structural integrity of the frames and fabrics of our dog beds for a period of one year from the original date of purchase of the bed. Accordingly, we will replace frame parts and fabric damaged by dogs to the point of not being useable at no charge during this period. This warranty also includes chewing of corner fittings and legs. Fabrics covered under this guarantee are 40 oz solid vinyl, Cordura nylon and Ballistic nylon. Multiple fabric replacements for the same bed and replacement of textilene vinyl weave fabric will be handled on a case by case basis.

Need to make a return?

If for any reason, your pet doesn’t love our Kuranda Bed, we’ll take it back, no questions asked!  Returns are accepted in good condition within 60 days of purchase. The shipping cost to return the product is the responsibility of the customer unless due to manufacturer defect. Please include your name, order number, and reason for return. This will allow us to properly credit your account upon receipt. Refunds are issued in the original form of payment for the cost of the product only. Once processed, a credit notification will be sent by email.

Need to make an exchange?

Call us at 800-752-5308 to place your new order and we will waive the shipping charges on the new item. The shipping cost to return the original product is the responsibility of the customer. Once we receive your return, a refund will be issued in the original form of payment for the cost of the product only. Want to return the product first? We can apply the return as store credit towards your new purchase. Please call customer service to make this arrangement.

Send your return using the shipper of your choice to:
Kuranda USA
796 Cromwell Park Drive
Suite A
Glen Burnie, MD 21061